Engineering AI agents for on-call and incidents

AI has delighted us most when any plausible answer is a good one. Generating a website, drafting copy, sketching a layout: many outputs work, and the model picks one. Production is different. An incident has one right answer, the actual root cause, and a confident wrong one costs revenue.

This whitepaper explores the core requirements of the AI harness needed to build the AI SRE that works beyond an individual user or team.